Frequently Asked Questions

Everything you need to know about your Jo Loves experience.

What is the standard shipping timeframe for orders?

We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.

Are your fragrances and beauty products cruelty-free?

Yes, Jo Loves is committed to ethical beauty. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

Can I return a product if I am not satisfied with the scent?

We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Please note that shipping fees and delivery times vary by country and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.